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*Disclaimer: HeyAllergy® provides all clinical services furnished to patients in California, Florida, Texas, Illinois, Nevada, Pennsylvania. In New York, clinical services are furnished by Hey Allergy Medicine.
We currently provide clinical services in California, Florida, Texas, Illinois, Nevada, Pennsylvania under the name “HeyAllergy®” and in New York under the name “Hey Allergy Medicine.” We are excited about expanding our services across other states in the future.
Telemedicine is the practice that allows healthcare providers to evaluate, diagnose, and treat patients remotely. At HeyAllergy®, we utilize secure, HIPAA-compliant video services to connect patients with our healthcare providers from the comfort of their own home.
No, we do not require patients to sign up for HeyAllergy® membership to utilize our services. Our membership serves to award loyal patients by offering discounts on visits, our HeyPak®, and any of our products.
You can choose to self-pay or use your insurance. For any payments you are responsible for, you may use your credit card (Visa, Mastercard, American Express) or HSA/FSA card.
To conduct your video visit with your desktop, laptop computer or smartphone, you will need internet access and a webcam or built-in camera with audio capability. The video visit will be carried out in your web browser, and you do not need to download any extra applications.
New patient video visits typically last about 30 minutes. Follow-up video visits usually last about 15 minutes.
Our virtual visits are very similar to in-person office visits. You will connect one-on-one with a healthcare provider via video chat, where they will ask questions about your health history and the symptoms you are experiencing. Based on this assessment, your provider will recommend an action plan to diagnose and treat your condition, including blood tests, imaging studies, prescription medications, and/or sublingual immunotherapy.
Yes, we treat patients of all ages. For patients under the age of 18, a parent or guardian must be present during the telemedicine appointment.
Our medical team is here to help! You can contact HeyAllergy® and Hey Allergy Medicine by sending us a message to hello@heyallergy.com.
Our mailing address is:
201 S. Buena Vista Street, Ste 310
Burbank, CA 91505
HeyPak® is our customized sublingual immunotherapy that allows your allergies to be treated from home without any injections. Sublingual immunotherapy, commonly known as “allergy drops,” involves the daily administration of liquid allergen mixes under the tongue. Unlike medications like antihistamines that treat allergy symptoms, sublingual immunotherapy targets the root cause of your allergies. These daily drops provide your body with repeated exposure to small but increasing doses of the allergen(s). Over time, your immune system builds tolerance and becomes desensitized to the allergen, reducing your allergy symptoms and the need for medications.
HeyPak® can be used for patients over 6 years old who suffer from environmental allergies to pollens, molds, dust mites, and animal dander.
No, sublingual immunotherapy in the form of allergy drops is considered to be “off-label” and is currently not covered by insurances. While the safety and efficacy of this treatment has been proven in Europe, the FDA has not yet approved it in the United States. Therefore, we are unable to bill your insurance provider at this time, and patients may obtain Heypak as an out of pocket cost only. By becoming a member of HeyAllergy®, we do offer savings on your HeyPak® treatment.
The most common side effects of sublingual immunotherapy are considered to be mild, and most often occur during the beginning of treatment. These side effects include throat irritation and itching of the mouth. Severe allergic reactions, including anaphylaxis, rarely occur.
To conduct your video visit with your desktop or laptop computer, you will need internet access and a webcam or built-in camera with audio capability. The video visit will be carried out in your web browser, and you do not need to download any extra applications.
Sublingual immunotherapy offers a convenient alternative for long-term allergy treatment without shots. You do not need to frequent a doctor’s office and can carry out the therapy from your home. It has also proven safer than allergy injections as far as less frequent and less severe reactions.
Your HeyPak® formula is created based on what you are allergic to and is custom mixed using allergen extracts. Allergen extracts are sterile liquids manufactured from natural substances (such as pollens, dust mites, animal dander, and molds). Non-active ingredients include glycerin, sodium chloride, sodium bicarbonate, phenol, and water.
Membership is optional but highly recommended for patients that seek continued care and treatment. Members save 10% off office visits, 15% off HeyPak® and 10% off other products like HeyCare.
Membership costs $120 a year.
No, Membership is optional. You do not need to become a Member to receive services from HeyAllergy®. It is recommended for patients that seek continued care and treatment as you can save money off office visits, HeyPak® and other qualifying products.
You may cancel your Membership at any time by clicking "Cancel Membership" in your Customer Portal or by contacting us at hello@heyallergy.com. To avoid having your annual fee charged, you must cancel your Membership before the renewal date.
If you decide to use your insurance for covered services like Office Visits, then the Membership discount will only apply towards non-covered benefits like the HeyPak® and other products offered in the future.
You may opt to not use your PPO insurance with HeyAllergy®. If you choose this option, you would be considered a cash patient. As a Member, you would be able to receive 10% off office visits, 15% off HeyPak® and 10% off other products offered in the future. Please note that once you opt to become a cash patient, you cannot choose to revert to using your insurance for future services.
If you have Commercial HMO that is tied to a Medical Group in the State of California, please call the office at (818) 435-2257, so we can further assist you in your treatment options.
If you have Commercial HMO insurance that is tied to a Medical Group outside the State of California, any services rendered will not be covered and you will be considered a cash patient. You can become a Member and receive 10% OFF all services including office visits, 15% off HeyPak® and other products offered in the future.
If you are enrolled into a Medi-cal Program in the State of California, please call the office at (818) 435-2257, so we can further assist you in your treatment options.
If you are enrolled into a Medicaid Program outside the State of California, any services rendered will not be covered and you will be considered a cash patient. You can become a Member and receive 10% OFF all services including office visits, 15% off HeyPak® and other products offered in the future.
You can be a member but you will only receive discounts for HeyPak® and other non covered services. You will not be able to receive discounts off office visits as they are a covered benefit.
